Application Engineer_Electrical& Transformer Industry_Ahmedabad

ESSENTIAL DUTIES :

- Respond to customer requests for information on our Products and Applications of products, helping to enhance sales in the process.

- Provide customer technical assistance for product questions and problems from the point of quotation request through post shipment and installation.

- Provide written quotations for all standard and non-standard products.

- Implement appropriate pricing policies, including; determination of pricing for non-standard products as well as resolving system-pricing discrepancies.

- Review and enter Purchase Orders.

- Research and determine product solutions. Initiate New Product models, derivatives, specials, as necessary to meet agreed upon customer needs.

- Be extremely proactive and customer responsive. Customer feedback should be positive regarding response quality and timeliness.

- Document all product selection and product specification choices.

- Support manufacturing by answering questions as required and trouble-shooting order related problems.

- Analyze product failures and customer concerns. Assist in customer quality concerns. Generate reports and CQC's as required.

- Travel in support of sales organization may be required periodically

Qualifications :

Essential :

- BE degree in Mechanical or Electrical Engineering would be ideal

- Experience in Electrical and/or Transformer Industry

- Minimum 3 years experience in manufacturing or equivalent

- Excellent verbal and writing skills

- Able to converse fluently in multiple languages used across Asia is desired

- Strong customer service orientation

- Strong analytical and problem-solving skills

- Solid knowledge in Microsoft Office

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