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30/11 HR
HR at upraisal

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Area Operations Manager - eCommerce (3-12 yrs)

Chennai Job Code: 21660

Hiring form Area Operation Manager with leading E-commerce Company.

Male Candidate Only.

Age below : 35 yrs

Mandate Skills :

- Vendor Management

- People Management.

- Process Development

- Should have exp in Warehouse

- End to End Operation- First Mile, Mid Mile and Last Mile.

- Tamil language mandate.

Job Description : Area Opeartion Manager

Customer Experience :

- Ensure adherence to the Service Level Agreements as informed to the customer.

- Work towards continuous improvement for serving all customers within the stated service delivery times across the city.

- Liaison with customer relationship team to ensure seamless customer experience.

Manpower Management :

- Lead a very large fleet of delivery executives across areas through a 4 tier team of Managers and Team Leads (TLs) and warrant an efficient and healthy work environment.

- Manage the on boarding and training activities for TLs and Delivery Executives and ensure that they follow the required guidelines while performing different tasks.

- Ensure prompt responses to queries /concerns raised by the TLs and Delivery Executives thereby clearing doubts/ apprehensions if any.

- Monitor the performance metrics of different reporting teams and take necessary actions to improve the same.

Process and compliance :

- Help build and implement SOPs. Manage workflow and day to day operations.

- Ensure compliance in hub operations and logistics in all areas

- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand

- Strategize and Execute central initiatives as well as contribute with ideas for effectively scaling up the operations in your city.

- Explore opportunities for reducing the overall Cost Per Delivery.

- Special Projects - Manage/ Contribute to Special projects such as launching new cities, building new supply chain etc.

- Should have the intuition to use data effectively for devising operations strategy.

- Structured problem solving, detail oriented and customer first attitude.

- The candidate should have entrepreneurial attitude.

- Must have attention to detail and critically think through and resolve problems.

- Must have customer service skills and be able to maintain a consistent, elevated level of service.

You may call on 9820716704

Dakshata | HR Recruiter |
Upraisal- People Productivity Performance

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