Job Title: Area Service Incharge - Field Services @ Trichy

Category:

Job Description: Job Description

Job Title Area Service in-charge

Reports to Area Service Manager

Department Field Service

Direct Reports ISPs / Partners

No. of Direct Reports Will depend on the ASI tenure, experience and capability

WORKING CONTEXT:

The Field Service Department is responsible for delivering on all Field Service related Goals that make it EASY and SIMPLE for customers to deal with. These goals could pertain to:

- Installation

- Repair

- Migration

- Anything to do with other Field related Customer expectations

This service needs to be timely, high quality and with superior customer experience. This service is provided through third party partners (ISPs).

The Field Service Department therefore has to identify, appoint, build, enable and manage this network of ISPs that will ensure all Field Service goals are met and exceeded consistently.

These Goals and their measures are established / recalibrated annually basis the expectations of key stakeholders:

- Expectations that customers have from client. The aim is to ensure that elements that create - Customer Delight- are understood and then goals and measures are created around those.

- Expectations of partner ISPs, profitability and ease of doing business.

- Expectations of the Organisation, related to maintaining an effective, efficient, flexible infrastructure that ensures Customer Delight consistently.

KNOWLEDGE, SKILL AND EXPERIENCE:

Requirements Essential Desirable

Qualification and experience : BE/B.tech

- 3-8 years- experience in Field Service

Key Skills: Field Service Delivery

Location: Trichy

Required Experience: 3-7 yrs

Positions: 1

Contact Person: Sonali Singh

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