We are currently having an opening for the below :

Position : Assistant Manager/ Manager - Service Support

Location : Ghatkopar (E)

Reporting to : CEO

Qualification : BE Electrical/ Instrumentation/ Electronics (Diploma will also do)

Experience : 3-10 years

Salary : Ctc- 5 lakhs

- We are looking for an ambitious and energetic Service Manager who can manage a team of about 8-10 people.

- The goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients.

- The company is a market leader in the field of vehicle safety systems such as heavy duty rear view camera solutions, driver sleep detection systems, pedestrian alert systems.

- The company has to carry out demonstrations & installations of Safety solutions/products on mobile equipment across India in a plant/warehouse/mines/ports.

- Pleasing personality and decent communication

Responsibilities and Duties :

- PAN India level installations & demonstrations of the above mentioned systems.

- Will be required to travel extensively.

- Handling warranty claims and settling the same in a time bound manner with customers

- Raising warranty claims on suppliers and ensuring they are settled on priority

- To allocate service engineers for installation and commissioning of safety components like

- Rear View Camera systems, proximity warning system.

- Develop a growth strategy focused on customer satisfaction through service/after sales support.

- Conduct research to identify new service strategies.

- Keep records of Replacements, repairs, customer complaints etc.

- Provide trustworthy feedback and after-sales support.

- Develop entry level staff into valuable service technicians.

Required Experience, Skills and Qualifications :

- Industries served : Mining, Construction, Material Handling, Ports, logistics.

- Having knowledge / expertise in Automotive Electronics would be an added advantage

- Trouble shooting of products like rear view camera system / reverse sensor/ surveillance cameras / mobile dvr/ and so on.

- Should be able to lead and motivate a team of 8 to 10 service engineers

-Experience in customer support is a plus.

- Decent Knowledge in MS Office.

- Ability to pinpoint issues and proactively take initiative.

- Good communication; written and oral talent.

- Being proactive and independent; and possessing the skills to adapt to dynamic business circumstance are qualities expected.

- Ability to train, and mentor other workers to foster the growth of the business.

- Ability to build rapport.

- Time management and planning skill.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.