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27/02 Akshaya Bhatnagar
Director at Achievers Human Resources

Views:1354 Applications:262 Rec. Actions:Recruiter Actions:12

Assistant Vice President - Logistics & Customer Service (10-20 yrs)

Gurgaon/Gurugram Job Code: 22784

Job Description :

- Required AVP Customer Service and Logistics in SRF Ltd Gurgaon

- SRF Ltd Requires AVP Customer Service and Logistics for their flouro chemicals business to be located in Gurgaon.

Purpose : Ensure customer (internal and external) satisfaction by providing timely delivery at competitive cost and top class customer service

Dimensions : 

Financial Sales turnover : Rs.2000 crores / volume handled = inward + outward

Number of Customers served : -500

Number of service providers : 30

Number of Plant sites : 2

Number of Warehouses - 10, including overseas

Number of SKUs : 50, including returnable packaging

Others Direct Reportees - 3 officers

Accountabilities Responsibilities :

- On time in full (OTIF) - Implement and optimize the order fulfillment process through regular systems and process improvements

- Warehousing and outbound Logistics costs - Achieve benchmark cost of outbound logistics through the use of best in class initiatives

- Inbound logistics costs - Achieve benchmark cost of inbound logistics through competitive bidding

- Turnaround time of returnable packaging - Achieve optimum TAT for returnable packaging by implementing IT enabled systems

- Lead time to close customer queries - Ensure implementation of a IT enabled system to ensure proper recording and tracking of customer queries

- Customer complaints - Regular reviews of pending customer complaints, and intervention as and when required

- Customer satisfaction - Customer satisfaction score on service and delivery to be best in class

- Role specific competencies : System and Process oriented, Planning & Execution, Customer Centricity, Persuasive Communication, Analysis and Problem Solving, Commercial Acumen, Leading People .

If interested please apply here.


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