Big Worth - Project Manager - Fabric Inspection/Laundry Operations (5-6 yrs)
Job Description :
Job Purpose :
- To inspects spots and ensure doable garments are collected from the customers.
- To manage the delivery and collection of garments from the customer.
About Big Laundry :
- Biglaundry.com, a Butterfly initiative, has been conceptualized to bring to your doorstep laundry services at the click of a button.
- Our vision is to give our customers a hassle-free, never before laundry service experience.
- Without having to step out or look for laundries or drycleaners.
- The company has excellent Quality, Customer service and Care team focused on a mission to solve customers- laundry and dry cleaning problems.
- We offer a relatively new, door-to-door service for dry cleaning, and laundry, providing another choice for customers.
- We provide quick and convenient service in order to save the customer's time.
- Big Laundry provides the following services for customers with free home pick-up and delivery in Chennai, Bengaluru, Pondicherry, Erode, Madurai, Coimbatore, Cochin and Vellore.
- Dry cleaning
- Laundry for personal clothes and large items such as blankets, duvets, curtains, etc.
Primary duties and responsibilities :
- Travel with the logistics staffs to inspect stains and collect doable garments. Advice and address customer's issues and queries related to the garment.
- Maintain a high level of professionalism when interacting with customers.
- Ensure garments are collected as per the company's expected standard
- Determine spotting procedures on the basis of the type of fabric and nature of the stain
- MIS updating
- Perform other duties as and when assigned