Job Description :

- Ensure efficient workshop use of materials, equipment, and labor so service and repairs are carried out to the highest quality standards

- Monitor progress of jobs in the workshop and advise service reception of any delays or issues.

- Ensure jobs are allocated to technicians and mechanics to assure the max utilization of the manpower.

- Ensure all work is completed safely and complies with the retailer, manufacturer, and industry guidelines

- Assure the repair carried out according to the MAN standard.

- Assure the required tools, equipment, special tools availability.

- Ensure maximum use of equipment and labor to achieve high productivity output.

- Develop strategies to improve productivity by the growth plan.

- Ensure that workshop operational efficiencies are communicated periodically to the workforce to sensitize and motivate them to achieve and even surpass budget.

- Review all open orders daily.

- Review all customer parts ordered daily and escalate to the service management unusual delays in parts arrival.

- Achieve the highest level of customer satisfaction and retain existing customers through the workshop

- Maintain a clean, well-decorated, and tidy workshop to achieve the highest standards of the workshop presentation.

- Receive and assist all customers courteously and promptly in line with the Dealership quality program.

- Work closely with service department personnel to achieve the highest levels of customer satisfaction.

- Endeavor to enhance facilities, improve technical skills and achieve high standards of workmanship.

- Establish the training and development needs of workshop personnel with the Service Manager/Operations

- Mechanical Engineering Degree

- Min 3 years in the same role of 5 years

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