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06/06 Tobias
Human Resources at The Phoenix Mills Ltd.

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Chief Security Officer - Industrial Security (12-15 yrs)

Lucknow Job Code: 19284

Job Title : Chief Security Officer

Department / Division : Operations

Position reports to GM - Operations

External Interface (Enlist external agencies/authorities that you are required to deal with while discharging your duty)

- Government/ regulatory authorities/ statutory/ law enforcement agencies

- Security vendors/ agencies

- Medical Agencies (hospitals, ambulance services, etc)

- Retailers

Minimum Qualification (i.e education, training etc.) : Graduate

Minimum Experience :

- 15 years of total experience with at least 3 years in a similar position

- Military/Paramilitary services, Police Services, etc., or allied services background

Special Skills/Attributes : (required for performing the job effectively) :


- Sound understanding of security operations in malls

- Knowledge of statutory legislations pertaining to safety

- Disaster Management techniques

Overall Purpose/Objective : Of the job Overall responsibility for ensuring that the centre is provided with a safe and secure environment by ensuring safety and security of people (customers, retailers, employees etc.), materials, physical assets/infrastructure both inside and outside the centre

Key Responsibilities : (List major responsibilities, that you have, to achieve the key objectives)

- Set safety standards in line with corporate standards, and regularly update policies and procedures to be followed at the Centre along with authorization and escalation levels defined

- Formulate Standard Operating Procedures (SOPs) and train different contingency teams such as Emergency Response Team (ERT), Fire Fighting Board, Evacuation Team, Medical Team, etc. to handle any emergency situation as may arise at the Center

- Design, modify and regularly update the security manual to include all aspects of safety and security and ensure communication of the same to all retailers, internal departments, vendors, contract agencies, etc.

- Liaison with various regulatory authorities/ government agencies (such as police, fire department, RTO, courts, Security Guard Board, National Security Guards (NSG), municipal corporation, etc to maintain a safe and secure environment at the Centre

- Design the schedule for all the safety and security audits to be conducted as mandated by statutory guidelines, review the audits reports to identify the areas of non-compliance and take action accordingly

- Responsible for making special security arrangements in case of any events/ promotions/ marketing initiatives happening in the mall

- Ensure physical safety and provide proximity protection for employees and visitors in case of any emergency and adherence to defined security guidelines and norms by all staff, contractor agencies and retailers at the Center

- Review and approve location-wise manpower deployment schedule and security equipment requirements proposed by the Agency

- Draft the scope document and technical capability requirements for employing outsourced security agencies and also assist in identifying and evaluating private security agencies and finalize the same

- Ensure all safety related equipments are in working order at all times and all repair/ PPM of equipments happen as per schedule

- Review and analyze the various security reports on a regular basis and take measures for resolving issues and identify measures to enhance the robustness of the security and safety operations at the Center

- Design and ensure the conduct of safety mock drills to ensure all employees are aware of the safety procedures in case of any emergency

- Monitor the expenses (both capital and operational expenditure) of the function against the assigned budget and ensure compliance

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