Job Title: Control Tower Lead

Company: KIWI Kisan Window, Pvt. Ltd.

Location:Dehradun, Uttarakhand

Job Type: Full-time

Job Summary:

We are seeking an experienced and detail-oriented Control Tower Lead to manage and oversee our end-to-end supply chain visibility, coordination, and issue resolution processes. The ideal candidate will play a critical role in ensuring seamless execution across procurement, production, inventory, logistics, and order fulfillment operations through a centralized control tower approach.

Key Responsibilities:

Control Tower Implementation & Operations:

- Design, implement, and manage a scalable control tower system for real-time visibility across the full supply chain.

- Integrate data from multiple systems and departments to enable proactive issue identification and resolution.

- Oversee logistics planning and last-mile delivery operations to ensure efficiency and SLA adherence.

Supply Chain Optimization & Analytics:

- Develop and execute strategies to optimize end-to-end supply chain processes with a focus on scalability, cost reduction, and service quality.

- Monitor and analyze key performance indicators (KPIs), identify bottlenecks, and drive performance improvements.

- Create and maintain operational dashboards and performance reports for leadership visibility.

Collaboration & Stakeholder Management:

- Collaborate with cross-functional teams including procurement, logistics, sales, operations, and technology for seamless coordination.

- Communicate updates, performance trends, and resolutions with internal and external stakeholders.

- Build and nurture vendors, 3PL, and partner relationships; support negotiations for favorable service terms.

Issue Resolution & Risk Management:

- Identify potential disruptions in the supply chain and work across teams to develop mitigation plans.

- Resolve issues related to order fulfillment, transportation, inventory, TATs, and SLAs in real time.

- Proactively monitor market trends, logistics risks, and compliance updates to ensure business continuity.

Continuous Improvement & Compliance:

- Champion continuous improvement initiatives leveraging best practices and emerging technologies.

- Ensure adherence to industry regulations and internal SOPs across all operational processes.

- Stay updated on industry trends, compliance requirements, and competitive practices.

Qualifications & Skills:

- Education: Minimum Graduate; preference for B.Tech + MBA.

- Experience: 4- 5 years of experience in Central Operations, Control Tower Management, or Data-Driven Ops roles, preferably in e-commerce, quick-commerce, or the FMCG supply chain industry.

Technical Skills:

- Strong data handling and analytical skills (Excel, SQL, Python/R preferred).

- Proficient in dashboarding and analytics tools (Power BI, Tableau, Google Data Studio).

- Experience with ERP and control tower systems.

Soft Skills:

- Excellent decision-making, problem-solving, and communication abilities.

- Strong stakeholder and team management skills; ability to thrive in high-pressure environments.

- Ability to prioritize, manage multiple issues, and deliver results in dynamic conditions.

What We Offer:

Career Growth & Impact: Be part of a fast-growing brand making a mark in the food industry.

Innovative Work Culture: Join a team that values creativity, collaboration, and customer-centric solutions.

Performance-Based Incentives: Enjoy competitive bonuses and rewards for outstanding sales performance.

Continuous Learning & Development: Gain access to mentorship, tools, and resources for career advancement.

Who We Are:

KIWI Kisan Window is a pioneering and innovative food brand committed to delivering the Healthy Unique Flavours of India to every household. As a bridge between farmers and consumers, we focus on sustainable practices, farmer empowerment, and offering premium, farm-fresh products that celebrate India's diverse culinary heritage.

Our journey has been fueled by a passion for redefining how people experience food- bringing fresh, authentic, and health-focused products to the forefront. Featured in Shark Tank India Season 4, we take pride in our entrepreneurial spirit, commitment to excellence, and mission to take handmade to the world.