HR manager at ideal services
Views:434 Applications:13 Rec. Actions:Recruiter Actions:1
Customer Support Executive (0-1 yrs)
Designation - Customer Support Executive - Quality Department ( Only Male)
Experience - 0-1 year
Qualification - Bachelors/Masters in Food Technology/Bio-Technology/Bio- Chemistry/Microbiology/Pharmacy or equivalent degree
Salary - 10 - 15k + Overtime
Job location - Ludhiana
Openings - 2-3
Line up candidates with excellent communication skills ( both verbal & written ) & knowledge of E-mail & MS- Excel.
Responsibilities :
- Answer calls professionally to provide information about products
- Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Answer questions about products or the company
- Ask questions to understand customer requirements
- Enter and update customer information in the database
- Handle grievances to preserve the company's reputation
- Keep records of calls and sales and note useful information
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
