Senior manager/manager - Cost & capacity management in Delivery operations

This role will lead some of the charters within the Delivery Operations Central Team especially focused around capacity management, delivery costs, other cost control measures.

This role will ensure Reliability/Cost/Network/Lean/Compliance/Infra Planning/Manpower templates/New initiatives etc.

Job Responsibilities(8-12 yrs)

Responsibilities Include

Develop and report KPI's (Key Performance Indicators), executive updates, perform RCA's (Root Cause Analysis) and identify potential opportunities for improving delivery costs, capacity management & reducing other operational costs

Do thorough deep dive into KPI data and drive analysis for insights into corrective and preventive measures for performance improvement

Coordinate with various stakeholders & support functions and identify/implement actions towards achievement of cost, speed and reliability targets

Own the program management of all cost & reliability initiatives

Process review and suggest/implement improvements

Exercise preset levers and/or newly identified levers in the event of breakdown/disruption for Tech issues, external issues, and internal operations

Represent operations in weekly cross-functional meetings to highlight challenges faced by ground operations team and any technical or demand related issues.

Conduct regular time & motion studies to ensure optimal manpower, asset, layout templates are used Desired Abilities

Design Thinking: Understands processes & data deeply and leverage design choices to explore possible outcomes and to achieve the desired outcome to benefit the organization.

Bias for Action: Can work in an ambiguous environment where sufficient data may not be available. Persists to complete tasks/responsibilities, even in the face of difficulties with optimistic and tenacious outlook.

Analysis & Decision Making: Understands financial implications for the design choices and able to use that for making decisions. Makes timely, informed decisions that take into account the facts, goals, constraints, and risks. Ability to handle large sets of data & draw interpretations on a regular basis

Creativity & Innovation: Knowledge of innovation processes, ideation techniques, effective brainstorming methods, feasibility analysis of winning concepts and can project how potential ideas may play out in the marketplace.

Process/Project Management: Understands specific processes and principles to initiate, plan, execute and manage the way that new initiatives or changes are implemented within an organization with guardrails of Time, Cost, Scope & Quality of the output.

Teamwork & Leadership: Can work collaboratively with a variety of teams, create transparency and able to inspire others to work toward common goals by engaging and empowering them to achieve personal, team and organizational goals.

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