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23/01 Yukta Shrivastava
Recruitment Specialist at The Rising Consultancy

Views:179 Applications:6 Rec. Actions:Recruiter Actions:0

Desktop Support Engineer (2-3 yrs)

Ahmedabad/Pune Job Code: 34357

Job Description -

System / Desktop Support Engineer (ServiceDesk, Desktop/Laptop, end-user support)

- Responsible for Installation and Troubleshooting Operating Systems, Laptops, Desktops, printers, Networking devices, Internet, Remote Desktop, and all types of applications, drivers, and necessary updates.

- Responsible for Installation, Maintenance & Troubleshooting of Desktops, laptops, and their operating system.

- Hands-on experience with Windows 10/11 operating system environments

- Use all means possible to assist users including by phone, via email, in-person, MS Teams, or using remote support tools.

- Ability to perform remote troubleshooting and provide clear instructions.

- Knowledge of office 365, MS team, One Drive and SharePoint, and anti-virus programs

- Excellent problem-solving and multitasking skills

- Address user tickets regarding hardware, software, networking L1, etc.

- Manage and maintain IT asset inventory and documentation.

Technical Experience:

- Strong knowledge of Microsoft Windows desktop operating systems.

- Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT

- Strong knowledge of the Microsoft Office suite.

- Working knowledge of TCP/IP protocol stack, and Wi-Fi.

- Working knowledge of supporting pcs in a domain environment.

- Working knowledge of Office 365 cloud application suite

- Working knowledge of desktop imaging, application deployment, and hard drive encryption

- Ability to learn and work on changing technologies.

Education / Experience

- Graduate / Diploma In Engineering with Experience - 2 to 3 Years.

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