DGM - Field Service Operations - World Leading Elevator Organisation

Position Responsibilities :

- Responsible for overall service function operations (Elevator and Escalator).

- Service Quality : Develop, launch and Standardize process

- Drive continuous improvement initiatives enhance Service quality of preventive maintenance.

- Developing product manuals and Training methodologies to improve technical competencies of the service employees.

- Accountable for driving Productivity norms across regions through systematic tracking and enhancement of productivity.

- Focus on improvement of overall Tooling mechanism.

- Focus Route optimization for better utilization of resources.

- Own and support Service Digitization initiatives.

- Responsible for improvement in overall efficiency of Otis Line operations

- Design and implement various Incentive schemes

- Understand and anticipate changing business requirements to ensure that Service function is able to plan and deliver as per requirements.

- Develop and implement appropriate strategies

Experience :

- Managing the Service function and supporting the P&L leader

- Exposure to various Analysis to increase productivity

- Excellent relationship skills and strong customer and business focus.

- People Management, Team player.

- Strong customer focus and results orientated with the ability to deliver results.

- Strong change management skills and able to lead and initiate change within the business adapting approaches to deliver expected benefits.

- Skilled at building shared vision.

- Delivers results through others

Qualification :

- BE/B.Tech with Post graduate/MBA degree in Operations.

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