Head - Talent Acquisition at Ecom Express
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Ecom Express - Ground Operations Head (5-8 yrs)
- Identifying strong and weak clusters, analyse reasons, work out methods for improvement to ensure overall improvement in performance.
- Check pendency and ensure all load is attempted on Day 1 of receipt.
- Monitor RVP pendency and quick collection.
- Review monthly delivery performance of all clusters.
- NDR monitoring & highlighting if NDR calling is not done.
- Monitor ageing; action on RTO instructions from key accounts
- Monitor that SALL Tally is done by all DCs every day.
- No info escalation & closure.
- Conduct regular operations process training and ensure process adherence by all staff.
- Maintenance and upkeep of all documents.
- Oversee that all administrative facilities like Drinking Water, Hygiene of DC, etc. are in good condition.
- Ensure that all admin and operation assets and IT hardware are properly maintained.
- Check process flaw and ensure correct layout plan of DC
- Supervise EBS operations at DC's.
- Check pending RTS shipments on daily basis and ensure that DC is running without pendency.
- Ensure security instructions are being followed properly.
- Monitor discipline and integrity aspects of employees and initiate action when required
- Ensure monitoring, proper upkeep and safe custody of all important registers pertaining to Attendance, petty cash, Meter reading, Compliance related register and admin asset registers.
- Regularly asses- manpower requirement based on applicable productivity norms.
- Monitor Adhoc Vehicle Hiring.
- Action on points/observations raised during audit.
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