HR at eStrip Solutions
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eCommerce Operations Manager - FMCG (4-8 yrs)
About us:
Estrip (https://estrip.net/) is a growing leader in eco-friendly home care products. We specialise in laundry detergent sheets, home cleaning sheets, and other sustainable fabric care solutions. We collaborate with D2C brands, FMCG companies, distributors, and home care firms to offer OEM and white-label manufacturing. Our in-house R&D, strict quality control, and scalable production support this. Our Vision: To create India's most trusted and future-ready sustainable home care brand and OEM partner.
Role Purpose:
Lead all D2C e-commerce operations including order management, inventory, warehousing, dispatch, Amazon operations, returns/refunds, and customer experience.
Key Responsibilities
- Manage daily order processing, dispatch, shipment tracking.
- Reduce RTO, NDR, and manage courier coordination.
- Handle Amazon/Flipkart backend operations (non-media):
- Inventory
- Pricing
- Listing QC
- Claims reconciliation
- Coordinate with warehouse for packaging standards & QC.
- Manage customer support across email, WhatsApp, social.
- Track inventory, stock forecasting with manufacturing team.
- Build SOPs for returns, replacements, and complaint resolution.
- Maintain hygiene of listings, ratings, reviews.
Requirement :
- FMCG experience mandatory
- Advantage for detergent manufacturers, homecare, fabric care, or chemistry-led FMCG brands
- Startup mindset, multi-role capability, ownership-driven working style
