Job description

Title - Electrical Engineer

Location - Delhi

Duration - Full Time role

Key Responsibilities :

- Provide high-level technical service and support during equipment installations and servicing.

- Coordinate with the Sales Team for customer complaints, sales opportunities, and parts sales.

- Develop customer support standards, improving response time and managing service operational costs.

- Comprehend project requirements and propose technical solutions in line with industry standards and company guidelines.

- Analyze electrical machinery and systems, optimizing their performance through application installation.

- Efficiently configure application settings to meet customer job requirements.

- Minimize downtime and disruption during service assignments.

- Ensure project completion within specified timelines through job scheduling and planning.

- Effectively organize and use tools, adhering to corporate guidelines.

- Execute Preventive Maintenance (PPM) activities as scheduled.

- Continuously adapt to different service assignments, enhancing problem-solving and technical skills.

- Maintain detailed service reports throughout the process.

- Recommend spare parts for optimal performance and cost-efficiency.

- Follow testing procedures to validate electrical system quality and reliability.

- Document work comprehensively, recording project details accurately.

- Timely escalate service issues and work towards logical resolutions.

- Promote service contracts, monitor warranty machines, and offer renewals for Annual Maintenance Contracts (AMCs).

- Share knowledge within the Service department to enhance expertise.

- Apply cost control concepts and take ownership of company assets.

- Gather market information for decision-making and service/product improvement.

Desired Profile :

1. Diploma/ B.E./B. Tech in Electrical Engineering is preferrable.

2. Relevant work experience of 4 to 8 years in Graphic Art Industry especially in servicing of Printing equipment will be an added advantage.

3. Candidates with a very good knowledge of handling electrical requirements of offset/sheetfed/large format printing machineries are preferred.

4. Good business communication in English is mandatory.

5. Willing to travel extensively.