Main Responsibilities:

- Handle after sales service including installation and commissioning of Gearboxes, Inspection & overhauling of Gearboxes at site, breakdown rectification, troubleshooting and generation of spare parts business.

- To schedule the installed machines at the current clients and make a timely pitch for Maintenance of Gear boxes

- Understanding customers business, project & after sales requirement

- Understand customer service logs and other service records. Resolution and proper follow-up.

- Take care of warranty and breakdown service

- Utilize the escalation process to resolve customer service issues. Garner information about the equipment installed at customers- site and interpret clients- requirements.

- Actively participate in sales opportunities such as new contracts, contract renewals and Gear parts sales.

- To actively participate in assembly, trials and quality checks before gearbox dispatch.

- To suggest improvements in gearboxes from practical field experiences.

To give inputs to engineering, Manufacturing, assembly & Quality teams

- To support perform the entire functionalities of improving machineries productivity & spare parts business.

- To support timely submission of the Proposal to the client for Gear boxes service contracts

- Warranty parts Knowledge and understanding

- Make service reports so as to capture the issues clearly and the action taken to resolve.

Education and Experience :

- Bachelor's degree/ Diploma in Mechanical Engineering with 1-3 years- experience preferably in Industrial Gearboxes

- Experience in diagnosing and repairing Gear equipment / Other Industrial equipment

- Experience in troubleshooting and responding to customer concerns.

Personal Attributes :

- Willing to travel and stay at customer end for extended period of time.

- Integrity and commitment towards all aspects of the job.

- Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.

- Good interpersonal and communication skills with the ability to communicate somewhat complex technical issues in an easy to understand manner.