Roles and Responsibilities :

This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day options to carrying out high-priority initiatives to tackling the most important strategic questions.

You are fundamentally shaping how this company's going to be.

Key Responsibilities :

- Visiting different truck loading locations in and nearby facilities for customers- training purposes.

- Adding trip details in the desktop/phone.

- Handling and Training customers on mobile and desktop applications.

- Preparation of Daily MIS for different clients

- Handling Customer queries and providing solutions.

- Follow up to ensure that appropriate actions were taken on customers' requests

- Refer unresolved customer grievances or special requests to the Operations- Manager

- Extensively calling up and communicating via other media, multiple stakeholders on a daily basis

- Calling multiple stakeholders extensively

Requirements :

- Efficient in handling and communicating with customers

- Ability to listen and active problem-solving skills

- Good interpersonal skills, excellent verbal communication & basic written communication

- Basic knowledge of Excel

- Decent knowledge of mobile apps and desktop applications.

- Qualification : High school degree or equivalent

- Having prior experience in the transportation industry will be an added advantage.

- Knowledge of regional language - southern language (Kannada, Telugu, Malayam, etc) will be an added advantage.

- Ready to work in all shifts including night shift.

- Ready to work 6 days a week and ok to travel to client locations PAN India

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.