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07/10 Shyamli Mishra
People Success Manager at Freight Tiger

Views:172 Applications:38 Rec. Actions:Recruiter Actions:6

Executive - Operations - Logistics (1-4 yrs)

West Bengal Job Code: 25018

Roles and Responsibilities :

This role will require a decision-support mechanism that helps with everything from building and expanding a team, optimizing day-to-day options to carrying out high-priority initiatives to tackling the most important strategic questions.

You are fundamentally shaping how this company's going to be.

Key Responsibilities :

- Visiting different truck loading locations in and nearby facilities for customers- training purposes.

- Adding trip details in the desktop/phone.

- Handling and Training customers on mobile and desktop applications.

- Preparation of Daily MIS for different clients

- Handling Customer queries and providing solutions.

- Follow up to ensure that appropriate actions were taken on customers' requests

- Refer unresolved customer grievances or special requests to the Operations- Manager

- Extensively calling up and communicating via other media, multiple stakeholders on a daily basis

- Calling multiple stakeholders extensively

Requirements :

- Efficient in handling and communicating with customers

- Ability to listen and active problem-solving skills

- Good interpersonal skills, excellent verbal communication & basic written communication

- Basic knowledge of Excel

- Decent knowledge of mobile apps and desktop applications.

- Qualification : High school degree or equivalent

- Having prior experience in the transportation industry will be an added advantage.

- Knowledge of regional language - southern language (Kannada, Telugu, Malayam, etc) will be an added advantage.

- Ready to work in all shifts including night shift.

- Ready to work 6 days a week and ok to travel to client locations PAN India

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