Operations Executive

Reports To : The Operations Executive will report to Operations Manager

Job Overview : 3+ years- experience in operations role preferred.

Responsibilities and Duties :

- To ensure great customer experience through managing supply chain with a multi hierarchy team which can successfully execute shipments

- Operations Executive has the end-to-end responsibility for delivering on order fulfilment, logistics and customer experience as per the internal norms of the company.

- Lead a very large fleet of delivery executives & drivers across areas through his team to improve the same

- Manage workflow and day to day operations

- Ensure compliance in hub operations and logistics in all areas

- Execute plans for ensuring availability of adequate fleet and/or building the fleet and infrastructure to meet the Supply demand.

- Explore opportunities for reducing the overall Cost Per Delivery

- Drive operations by initiating, coordinating, and enforcing strategic program, in a large scale Fulfilment/ warehouse setup.

- Responsible to drive Operation & People Metrics across span of hubs.

- Plan, Organize and Direct subordinates to ensure a seamless delivery process for a delightful Customer Experience;

- As an operations executive ensure all operation/people metrics in the hub are met with minimal escalations

- Bring about process improvements in the hub to enrich operational/delivery processes

- Ensure that internal teams recommend the most advantageous transportation modes, routing, equipment or frequency

- Work with existing transportation suppliers on optimal delivery rate and routing

- Monitor deliveries and ensure customer satisfaction

- Responsible for maintaining accurate logs of all transportation and goods.

- Responsible for planning and tracking the shipment of final products according to customer requirements

- Operations Executive is responsible for Inward, outward stocks inventory.

Qualifications :

- Prior experience in process Warehouse and operations implementation (preferably in Logistics / Supply chain management)

- Prior leadership experience. (experience in managing blue collared employees is a bonus)

- Strong time management skills and the ability to prioritize to meet daily, weekly, and long-term requirements and goals

- Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively for devising operations strategy

- Structured problem solving, detail oriented and customer first attitude

- The candidate should have entrepreneurial attitude

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