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01/08 Rishabh Kumar Sinha
CEO at KRP HR SOLUTIONS PVT LTD

Views:118 Applications:4 Rec. Actions:Recruiter Actions:2

Executive - Technical Support (0-2 yrs)

Noida Job Code: 40559

- Responsible to manage, oversee, and address technical needs for clients/customers along with promoting a positive vision for the organization

- Investigate and solve complex and long overdue problems faced by the customer and forwarded by the customer support desk

- Interact with customers to provide and process information in response to inquiries about our products such as SMS / Voice through calls and ticketing tools

- Interact with customers regarding their concerns/requests about products and services over calls and emai

- Process requirements, and modifications, and escalate complaints across a few communication channels.

- Proficient in Microsoft Office Applications. Skills: Technical support and Operational excellence

- Candidate must be from BCA/BSC-IT/B.TECH Only no B.COM /BSC/BA or any other

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