Career Advisor at Reeracoen India Private Limited
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Field Application Engineer - Embedded System (2-5 yrs)
We have an urgent opportunity for one of our clients kindly go through the job description revert me if you are interested.
Position : Field Application Engineer (Customer Success)
Location : Mumbai
Company : ION Energy
Job Description :
- Act as a technical bridge between the R&D team and customers
- Be an expert in ION's Technology and Product Roadmap, and be able to represent the technical depth of ION in front of the customers handling Technology Demos, Proof Of concepts for new applications
- Provide technical consultation for new projects and create technical proposals for custom engineering projects
- Create and maintain customer-facing product manuals, specification sheets, and troubleshooting guides
- Customer Relations: This is a customer-facing role. Clear and professional communications, both oral and written, with OEMs, contractors, and customers
- You will be directly responsible for Customer Success. Actively training, counselling and enabling customers to use our technology in their applications You will be directly responsible for Customer Success. Actively training, counselling and enabling customers to use our technology in their applications
- Operational performance : Manage and address customer needs and concerns in a timely manner
- Responsible for successful deployments and active usage of our BMS and Intelligence platform.
Required Experience : Education Background: B. Tech in Electronics or Electrical Engineering
- Experience : 2-5
- Require skills : Experience in Electronic & Embedded Software Engineering
- Great written and oral technical communication skills
- Experience in Customer-Facing / Customer Success roles (like Application Engineer, Technical Consultant, etc.)
- Experience related to Batteries design or Battery Management Systems (Preferred).
Mobile : 9205988047