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26/11 MNR Solutions
Recruitment at MNR Solutions Pvt Ltd

Views:312 Applications:28 Rec. Actions:Recruiter Actions:14

Field Engineer - Medical Devices Services (5-10 yrs)

UP/Gorakhpur(UP) Job Code: 21587

Job Description :


LCS - Repair & understanding of the below equipment :

- Anaesthesia Machine

- Ventilators

- Physiological Monitors

- ECG & TMT

- Warmers & Phototherapy

Role :

- Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.

- Completing Preventative Maintenance and Field Modification Instructions.

- Ordering and managing repair parts cycle times.

- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

- Maintaining tools and test equipment properly and ensuring they are calibrated.

- Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.

- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.

- Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

- Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

- May include training of clinical staff on designated equipment.

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