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18/06 Ajay Giridharan
Partner Consultant at Connexions HR

Views:231 Applications:15 Rec. Actions:Recruiter Actions:2

Freight Operations Executive - Ocean Imports (3-5 yrs)

Bangalore Job Code: 28082

Job Description :

- Communicate effectively with both internal & external customers, liaising with overseas offices, vendors, agents regarding Freight shipments/bookings.

- Load creation/acknowledge, SOP responsibility for Overseas office

- Confirm all shipment information with origin to initiate shipment

- Receive and validate customer order including shipping documents, SLI, EEI, etc.

- Review/Update: verify fees, SOP, and rates per Quote or Customer SOP/ shipment instructions from customer.

- Verify shipment status, review pre alert and issue shipment documents to concerned CHA team.

- Serve as a liaison between CHA and the customer regarding shipment details and/or in handling exception.

- Communicate exceptions and shipment status with customer and CHA.

- Increase customer satisfaction and business share through regular contact with customer.

- Prepare customer reports on time.

- Ensuring accurate costings and revenues are applied to each shipment.

- Periodic reviews with customers/Sales/KAM on agreed service parameters/SLAs.

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