Job Description :

Headquartered in India's textile hub, Mumbai, our client offers a unique collection of organic ready-to-wear and home linens. Crafted from breathable and biodegradable pure linen fabric, these products are a perfect blend of comfort and style.

Founded in 2020 by a woman entrepreneur who is a NIFT/ MICA alumni, the products are available through its own website as well as popular ecommerce portals.

As a Fulfillment Manager, You will be responsible for optimizing operations, ensuring timely deliveries, and providing a seamless customer experience.

What you will do :

- Overseeing end-to-end order fulfillment processes, from order receipt to shipping and delivery

- Ensuring accurate and timely processing of customer orders

- Coordinating with shipping carriers to optimize shipping routes and reduce transit times

- Negotiating and managing contracts with logistics partners to achieve cost-effective shipping solutions

- Monitoring inventory levels and collaborate with the inventory team to prevent stock outs and overstock situations

- Implementing efficient systems for inventory tracking and management

- Developing and implementing effective returns processes to enhance customer satisfaction

- Analyzing returns data to identify trends and implement improvements

- Implementing quality control measures to ensure accurate and defect-free order fulfillment

- Addressing any issues related to product quality or fulfillment accuracy

- Leading and mentoring a team responsible for order fulfillment and logistics

- Providing training to ensure team members are well-versed in fulfillment processes

- Establishing and monitoring key performance indicators (KPIs) for fulfillment operations

- Analyzing data to identify areas for improvement and implement strategies to enhance efficiency

What you need to have :

- Bachelor's degree in supply chain management, logistics, business, or a related field

- Proven experience in ecommerce fulfillment, shipping, and logistics management

- Strong understanding of order processing, inventory management, and returns processes

- Familiarity with shipping carriers, freight management, and fulfillment technologies

- Excellent organizational and problem-solving skills

- Ability to work in a fast-paced environment and adapt to changing priorities

- Strong leadership and team management skills