Role : Conformance Management Service Engineer

CCM Service Engineer is

- Responsible for providing resolutions to customer issues and engineering service requests.

- Collaborate with interface teams to identify root cause and resolutions, practice decision making with limited data, leverage engineering judgement and interact with customers & vendors.

- Conduct root cause investigations for issues and provide corrective and preventive actions.

- Knowledge on Gas turbine & its auxiliaries, P&ID, Isometric Drawings, General arrangement drawings, Bill of Material (BOM), Teamcenter and other Root Cause analysis techniques.

- Prior experience in a customer support/facing role.

- Resolve technical issues in Gas Turbine Auxiliaries for customers timely and efficiently.

- Assist and coordinate with interfacing organizations such as manufacturing, sourcing, services operations, quality, and design engineering to fulfil customer needs.

- Prior experience in a customer support/facing role.

Soft Skills:

- Demonstrated capability of working in a matrixed global organization

- Experience in interfacing with customers

- Clear written and oral communications.

- Willingness to Learn quickly and adopt the given responsibilities.

Basic Qualifications :

- Bachelor's degree in mechanical engineering from an accredited university or college

- Must have gas turbine & auxiliaries system experience and knowledge.

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