Industries : STB/ DTH/ Broadcast/ Telecom/ Automotive/ Electronics/ Manufacturing

Functional Area : Quality

Brief Overview :

Our client is one of the largest multioperator set top box brand in the country. The company is a leading govt. Recognized research and development firm established with the mission of becoming India's leading set top box brand, successfully supplying to marquee cable and satellite operators across India with a reach to more than 5 million people.

R&d, innovaton and quality are some of the prime factors ensuring their success in the indian market. The company has recently become part of a fortune rankedindian business group.

With the merger to this us$ 5 billion electronics venture, the company aims to substantially boost the inhouse capabilities and help - make in India flourish with the venture in the electronics sector.

Key Experience :

We are looking for the Head of Quality equipped with more than 15 years of experience in leading strategic quality imperatives & process improvement initiatives. Professionals with demonstrated experience in Quality and coming from engineering management/ manufacturing/ electronics/ automotive industries will be most suitable for the role.

Primary Role :

- Lead quality initiatives, design internal process improvements using formal techniques and manage quality risks in such a way that any adverse impact is mitigated proactively.

- Lead the team in Quality & Process Excellence - Process definition, Implementation, Auditing, Metrics management, Process improvements and Customer Satisfaction

- Coaching and Mentoring of Cross functional Managers on Quality & Project Management Concepts

- Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices

- Finalize the department budget, ensure adherence and minimize operating costs and overheads

- Monitor costs due to rejections and rework and support other departments in managing the same

- Ensure preparation of timely and accurate counter measures to address customer issues

- Conduct periodic visits to the customers to ensure that any critical issues are addresses on priority

- Conduct periodic visits to the suppliers to ensure ongoing improvement and quality in service

- Monitor in-process quality by setting standards and supporting the production teams to adhere to the same

- Ensure that patrol inspection schedules are adhered to, and review the inspection reports on a periodic basis

- Review customer/supplier rejection reports and ensure implementation of action plans

- Ensure quality of incoming material from all vendors

- Review the standard operating procedures periodically to ensure compliances and standards are met

- Lead the quality audits by coordinating with all departments and ensuring effective implementation of the same

- Ensure timely completion of all stages of performance appraisal process

- Take responsibility for people development initiatives and building in-house capabilities for the employees in the department

- The KRAs for this position will be based on cost optimization, business excellence, reduction in product rejections, adherence to timelines, % deviation from quality standards, MIS, quality audit, customer satisfaction, employee productivity amongst other measures

Key Skills :

- 10+ years of demonstrated leadership in a Quality or Engineering Management role

- Project Management experience necessary

- Procedure formulation for stage and final quality inspection to reduce rejection / rework

- Knowledge of Quality Control Practices

- Knowledge of Sampling plans and techniques.

- Quality assurance practices and procedures

- Experience with managing quality processes, customer experience teams and/or projects in software, technical support or services.

- Ability to manage multiple projects and geographically dispersed stakeholders.

- System Thinking

- Flexible and adaptable, adjusts to changing priorities in fast-growth, dynamic environment.

- Exceptional negotiation, motivational, relationship building and client service skills.

- Articulate and Excellent Communication skills

- Leadership skills, pro-active, persuasive orientation

- Strong Presentation making skills

Minimum Educational Qualifications :

- Bachelor Studies in Engineering/ Electronics

- 12-15 years of experience in Quality with significant years in a leadership capacity

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