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05/07 Anshu
HR at Healofy

Views:178 Applications:12 Rec. Actions:Recruiter Actions:8

Healofy - Senior Executive - Operations (2-5 yrs)

Bangalore Job Code: 28335

Responsibilities :

- Building world-class experience for users at all touchpoints at all stages of the journey

- Ensuring proper tracking and communication to the customers on in transit and upon delivery

- Owing the AWB metric to ensure 100% AWB numbers are available while shipped

- Managing the status update on CRM on a daily basis

- Owning the complete tracking and communication experience from shipped to delivered

- Oversees and reports daily, weekly, monthly metrics

- Identifies trends and assess opportunities to improve processes and execution

- Documenting processes and logging technical issues, as well as customer compliments and complaints.

- Keeping informed of industry trends and new CRM technologies

Basic Qualifications :

- Bachelors or Masters Degree in a relevant stream

- Ability to work with multiple stakeholders and coordinate accordingly

- Exposure to e-commerce customer grievance handling is highly desired

- Data handling with Excel and SQL/Metabase,

- Addressing operational concerns and issues, monitoring overall customer satisfaction

- Ability to communicate with others effectively

- Ability to conduct research for special projects, respond to timely inquiries, and present written/ oral briefings

- Ability to work with details and time-sensitive issues

- Good decision-making skills and response to high-pressure situations

Read our story in the media:

https://inc42.com/flash-feed/healofy-fbstart-2/

https://inc42.com/buzz/parenting-social-network-startup-healofy-raises-1-mn-seed-funding-omidyar-network/

https://inc42.com/buzz/women-centric-app-healofy-readies-for-expansion-with-8-mn-funding/

https://www.indianweb2.com/2019/09/26/healofy-awarded-indias-greatest-brand-2018-2019-healthcare-industry/

https://www.adgully.com/healofy-india-s-largest-and-faster-growing-women-s-social-network-goes-vernacular-88788.html

https://www.business-standard.com/article/companies/japan-s-m-s-partners-invests-unrevealed-sum-in-women-social-network-healofy-119102201171_1.html

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