Recruiter Logo
Now Apply on the Go!
Download engineeristic Jobseeker App and get a seamless experience for your job-hunting
22/04 Raveena Arora
HR Executive at ichhapurti.com

Views:661 Applications:93 Rec. Actions:Recruiter Actions:14

ichhapurti.com - Head - Operations (11-18 yrs)

Gurgaon/Gurugram Job Code: 27190

About The Role :

We are looking for Operations Head to oversee the gamut of our business operations and augment the efficiency of the company's operations to facilitate accelerating development and long-term success. An ideal candidate should be able to demonstrate solid leadership and analytical skills, exhibit strong business acumen as well as a commitment to productivity.

Responsibilities :

- Head the supply chain business operations covering order management, customer support, logistics, procurement, and warehouse management.

- Strategize and execute tactful initiatives as well as contribute with ideas for effectively scaling up the operations across the cities.

- Lead and coach a mid-sized fleet of delivery executives across different cities through a team of Managers and executives and warrant an efficient and healthy work environment.

- Spearhead daily operations including quality assurance, inventory control, procurement, space management, and logistics.

- Work closely with senior business stakeholders to deliver on- cost, turnaround time, quality, and service delivery.

- Improve and automate data management and reporting as an endeavor to build efficiencies and drive continuous improvement within the guard rails of cost, quality, reliability & customer experience.

- Analyse and update capacity, inventory plans, and logistics plan based on demand and output changes, and changes in planned customer service levels or changes in business requirement

- Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.

- Monitor the performance metrics of different reporting teams through defined KPIs and KRAs and take the necessary steps to improve the same.

- Build and implement SOPs to manage workflow and day-to-day operations.

- Ensure adherence to the SLAs as informed to the customer and work towards continuous improvement for serving all customers within the stated service delivery times across the city.

Requirements :

- Minimum 11-18 years of experience in a similar role preferably in an e-Commerce industry.

- Expertise in Order Fulfilment, Warehousing & Logistics, Process Improvement, and Strategic Sourcing & Vendor Management.

- Strategic thinking, analytical and problem-solving skills.

- Excellent people development and stakeholder management skills.

- Strong communication skills (both written and verbal)

- Ability to work in a fast-paced, deadline-driven, and ever-changing environment where you will be required to problem solve and think on your feet.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.