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26/10 Jesu
HR at Recruitment Company

Views:984 Applications:65 Rec. Actions:Recruiter Actions:58

Implementation Engineer - Tech Support (1-5 yrs)

Chennai Job Code: 21182

Implementation Engineer : Job Description :

Responsibilities and Deliverables: 

- Flexible to do implementation of software and training customers on need basis 


- Should be proactive in identifying different use cases of features 


- Manage large amount of incoming calls and should identify & asses customer's needs to achieve customer satisfaction. 


- To perform thorough review of closed support cases on a weekly basis to measure process compliance 


- Customer orientation and ability to adopt /respond to different types of customers. 


- Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality.


 - Ability to effectively prioritize and execute tasks to meet competing deadlines

Skill Set :


- Good Working knowledge of Microsoft excel 


- Should have handled customer support for IT application remotely (Voice Support) 


- Sound Knowledge of SQL Server, database Maintenance 


- Knowledge in Healthcare Domain would be an added advantage 


- Excellent communication skill. 


- Hindi Must 


- Openness to learn 


- Good attitude to put extra efforts to complete the tasks. 


- Willing to travel 


 - Strong interpersonal skills and ability to work in a team environment Qualification & Work Experience

1. BE or B Tech, with 0.6 to 2 years of experience.

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