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04/08 Jesu
HR at Recruitment Company

Views:2029 Applications:176 Rec. Actions:Recruiter Actions:79

Implementation Engineer - Tech Support (1-5 yrs)

Chennai Job Code: 28787

Implementation Engineer : Job Description :

Responsibilities and Deliverables: 

- Flexible to do implementation of software and training customers on need basis 

- Should be proactive in identifying different use cases of features 

- Manage large amount of incoming calls and should identify & asses customer's needs to achieve customer satisfaction. 

- To perform thorough review of closed support cases on a weekly basis to measure process compliance 

- Customer orientation and ability to adopt /respond to different types of customers. 

- Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality.

 - Ability to effectively prioritize and execute tasks to meet competing deadlines

Skill Set :

- Good Working knowledge of Microsoft excel 

- Should have handled customer support for IT application remotely (Voice Support) 

- Sound Knowledge of SQL Server, database Maintenance 

- Knowledge in Healthcare Domain would be an added advantage 

- Excellent communication skill. 

- Hindi Must 

- Openness to learn 

- Good attitude to put extra efforts to complete the tasks. 

- Willing to travel 

 - Strong interpersonal skills and ability to work in a team environment Qualification & Work Experience

1. BE or B Tech, with 0.6 to 2 years of experience.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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