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16/10 Ratan Kumar
HR at Alloys Consulting

Views:175 Applications:9 Rec. Actions:Recruiter Actions:6

Interfacing Engineer - Field Support (3-5 yrs)

Pune Job Code: 21065

interfacing engineer-Field Support

About Company :

It is a leading healthcare platform connecting more than 1200+ Healthcare Providers with Doctors and Patients all on a single platform. We provide a SaaS platform for healthcare providers and enable interactions with patients & Doctors in real time.

Location : Pune

Experience : 3 - 5 Years

Function : Technology - IT & Systems

Job Description :

Responsibilities:

- Provide service and customer support during field visits

- Follow discussed schedule and execute accordingly

- Manage all on-site installation, repair, maintenance, and test tasks

- Diagnose errors or technical problems and resolve with the guided approach,

- Follow regular reporting to a manager

- Document processes where required

- Follow all company's and department's field procedures and protocols

- Cooperate with the technical team and share information across the organization

- Comprehend customer requirements and make appropriate recommendations/briefings

- Build positive relationships with customers

What we're looking for:

- 3-5 years experience in field support

- Ability to troubleshoot, test, repair and service technical equipment

- Excellent written and verbal communication ability

- Ability to work flexible shifts and to adapt to changing work schedules

- Familiarity with mobile tools and applications

- Strong multi-tasking and organizational skills

Qualification : BE./ B. Tech

Working Days : 5 Days a Week ( to )

Job Nature : Full Time

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