HR at Jumbotail Technology Pvt Ltd
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Jumbotail - Hub Executive (1-3 yrs)
As an Customer Success Executive at Jumbotail you will :
We are looking for leaders at all levels who have the hunger to work with some of the smartest people, who are driven by a sense of purpose, and who wish to leave a legacy in their respective domains and among their professional fraternity. We are not just building apps or tech platforms, but rather building distributed ecosystems connected through intelligent technology that can change the face of the food and grocery consumption pipelines in India, forever, for the better.
An ideal candidate for this role is someone who has :
- Knowledge of regional languages as most of our customers communicate in their regional languages. (Kannada Mandatory )
- Willingness to work on field and get hands dirty
- Passion to work with startups, especially food and grocery industry
- Willingness to go above and beyond for customers with high bias for action
- Graduation/Masters from Tier1/Tier2 college of the state
- 0-24 month of work experience in customer facing (F2F) role
- Acquire your set of customers and manage the initial incubation processes to understand the flow of acquisition and incubation
- Activate your set of customers through high impact at the time of acquisition & using scalable mechanism
- Use scalable resources for acquisition and updating newer version of the app in long run
- Drive recency of the customer and make sure customers are transacting in our platform
- Own overall relationship with assigned customers, which include : Increasing product adoption, ensuring retention, satisfaction and success.
- Establish an emotional connection with each assigned customer and drive continued value of Jumbotail products and services.
- Program manage any escalations related to assigned customers.
- Work with customers to establish critical Issues or Issue patterns and aid the customers by scalable fashion.
- Own Jumbotail business transparency to the assigned customers.