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15/01 Shirish Morab
Delivery Manager at LinkEZ Technologies Pvt Ltd

Views:175 Applications:23 Rec. Actions:Recruiter Actions:8

LinkEZ - Field Application Engineer (1-5 yrs)

Karnataka Job Code: 22196

Field Application Engineer

Experience level : 3-5 years

Location : Hubli, Karnataka

Essential duties and responsibilities :

Product Support :

- Provide installation, repair and maintenance support for LinkEZ's systems at client locations.

- Support is provided to the customer remotely by phone, internet and by on-site visits, as determined by the machine status or customer requirements.

- Promoting the highest level of customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance, and efficient repair/maintenance activities.

- Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed timely and customer satisfaction is optimized.

- Accurate and clear reporting and documentation of work activities are to be completed per Service Reporting Protocol.

- Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to the LinkEZ stock for processing.

- Appropriate management and timely completion of Timesheets and expense reports incurred in the field service of LinkEZ's systems.

- Assist in the development of service documentation, in conjunction with the LinkEZ Customer Service team.

- Assist in the training of further Customer Support staff and customer on site personnel with respect to maintenance and service activities, as required.

- Assist in identification and development of Field Support tools and test equipment.

- Learn and apply all LinkEZ internal policies and processes.

Product Development :

- Provides feedback to the Internal development and support teams on improvements.

- Assist in the development, documentation, and testing of services and design updates to the product.

Required Qualifications :

- At least 3 years of field support, engineering or manufacturing experience with high technology IT/ electrical/ electronic products. Prior work experience with a OEM would be a plus.

- Hands-on experience with electronic test equipment.

- Excellent troubleshooting and problem-solving skills.

- Good H/W and S/W computer skills, including network knowledge and the use of standard office software programs including spreadsheet, word processing and email applications. Ability to quickly learn to use new software tools.

- Experience in basic use of Windows-based computer hardware, software, and networking would be an advantage.

- Fluent reading, writing and speaking in local language and English.

- Excellent communication, organizational, and customer relations skills and strong customer service orientation.

- Team player - ability to work well in a close team environment.

- Must be comfortable with extensive travel ( 50% travel time ), sometimes on short notice, and occasional after-hours support requirements. On rare occasions, you may be away from your home base for multiple weeks and may be asked to travel internationally.

Physical Requirements :

- The employee must routinely lift and/or move physical inventory, tools and test equipment.

- The employee occasionally is required to climb ladders, kneel, or crouch as required during servicing of equipment.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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