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25/05 Lakshmi Sundar
Lead - Recruitment at Randstad

Views:312 Applications:56 Rec. Actions:Recruiter Actions:50

Manager - Customer Quality - Automobile (7-14 yrs)

Bangalore/Chennai/Delhi/Gurgaon/Gurugram/Kolkata/Mumbai Job Code: 23503

Job Description :


- Customer representative to ensure that customer requirement is addressed

- Responsible for Customer complaint Analysis & action complete 8D closure. (0 Km and warranty complaints).

- Responsible for coordinate root cause analysis & action plan tracking.

- Coordinate customer process audits/issue base visit & action closure.

- Coordination with the customer to get approval for ongoing changes/ new tools.

- Responsible for monitoring & control performance indicators on customer portals

- Plan & conduct the customer-specific audits internal plant & action closure. Responsible to achieve customer PPM & warranty cost.

- Supporting in warranty & application engineering to the clients.

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