Job Description :

- To ensure overall fulfilment of Customer Orders/ Contracts & their objectives for increased customer Satisfaction. 

- Support the OTC process excellence and strive for improvements inside and outside of Project Management by an entire lessons learned approach.

- 8 to 10+ years of professional Projects Management experience with excellent written and verbal communication skills.

- Communicate within and across teams and can lead, keep track of and prioritize between multiple projects.

- Engineering Degree (Mechanical) is must and MBA is added advantage.

- Ensure the Customer Satisfaction by assuring flawless execution of Customer Orders & seamless communication with Customers during OTC phase.

- Keep project targets in terms of projects lead time, product scope, cost and quality.

- Orchestrating order related activities across all functions and taking over the functional lead of temporary dedicated team members.

- Drive value for the Projects and mitigate risks by conducting a professional claim management.

- During order processing from receipt of order to completion of the contractually agreed scope of delivery.

- Lead and coordinate OTC projects according to OTC process and process SOPs.

- Ensure Projects reach their economic, time and quality objectives, including customer satisfaction

- Orchestration of all order-related activities across all functional areas for projects objectives.

- Signing of contractual documents (e.g. order confirmations, sub-sequent offers) within the defined limits

- Lead regular internal communication & maintain project alignment with project team via OTC tools - Open tasks-, Project status report, project plans, Projects Information system.

- Ensure regular communication with the customer on Project status, Project deliverables, Project changes, Customer acceptance for changed schedules.

- Clarification of technical details, customer changes to the scope delivery and / or technical Specifications report deviations, etc. independently with customers with the support of the specialist departments

- Independent development and negotiation of sub-sequent offers (technical & commercial) with the support of the specialist departments

- Lead change management of technical or delivery schedule changes (triggered either from internal and external source)

- Maintaining and regular reporting of Project KPIs (POT, OTIF, Financial deviations) and hold defined gate reviews.

- Regular project escalation (follow escalation and communication rules)

- Own OTC project documentation and maintain project information repository.

- Ensure Sales Orders data quality in NAVISION

- Maintain Projects data in Project Management tools (e.g. Promise)

- Conduct internal and external meetings, Shop floor management reviews / create reports.

- Organize & support Customers visits in the course of inspections, meetings, etc.

- Independent claim management to avoid or protect against customer claims

- Support/align with the Commercial Manager in dealing with the topics of commercial order processing, e.g. Shipping planning, invoicing, reminders, penalties for delays, etc.

- Deal & manage with different interests of stake holders ( Customers - Sales - Engineering - Operations )

- To keep transparency between data's in the systems - ERP- project plans from MS projects are two independent systems