About the company :

RitikaaWood is India's Premier Timber Engineering Company with a Pan India presence having its Head Office in Mumbai and Manufacturing Center in Nashik. We manufacture World Class Outdoor Solid Wood Products such as Windows, Doors, Cladding, Decking, Structures and Solar Shading Screens. Over the past 12 years, we have completed 700 projects across 70 locations in India.

RitikaaWood is the preferred brand for India's leading Architects and Designers for their needs of custom high-end joinery used in Premium High End Luxury Villas constructed for self-occupation.

Job purpose:

To maintain long term clients by meeting their requirements and developing strategic relationships. To ensure customer delight through sustained and proactive communication and delivery. To liaise with the technicians, production and design team to ensure efficient and timely delivery of the projects.

Duties and responsibilities:

- Preparing, scheduling, budgeting, coordinating and monitoring all projects

- Monitoring compliance to applicable specifications, QC policies, reporting and performance standards

- Regular interaction with the clients to achieve project objectives

- To ensure work executed as per quality standards accepted by the customer whilst maintaining budgeted profitability

- Assign operations responsibilities, monitor and review operations team performance

- Cooperate and coordinate with all other concerned stakeholders and project participants to provide assistance and technical support

- Manage escalations and initiate corrective action

- Ensure quality delivery across projects to achieve customer delight

- Serve as a link of timely, appropriate and effective communication between the internal team and the customer

- Prepare regular weekly/monthly reports of progress and forecast to internal and external stakeholders

Qualifications:

- Graduate/Engineer with project management /key account management skills

- Strong communication, presentation and inter personal skills is a must

- Excellent organizational, team building and supervision skills

- Proven ability in problem solving and negotiation

- Knowledge of AutoCAD and Project Management tools

- Ability to multi-task

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