MANAGER - QUALITY ASSURANCE

An established QA/QC professional with over 8/10 years of experience in Supply Chain/ Service Industry. Should be well versed in Problem solving, Quality audits, Supplier Quality concepts and System implementation.

Skills:

- Workplace Management Implementation (5s and Visual Management)

- Drawing reading skill including GD & T.

- Able to use measuring tool such as Micrometer, Vernier caliper, Go / NO GO gauges, Powder Coating & liquid painting testing method.

- Hands on experience of Pareto Analysis, DPMO and PPM.

- Hands on experience of 5-Why analysis & Cause and Effect analysis.

- Emotional Intelligence, Adaptability, Problem-Solving, Work Ethics, Decision Making, Leadership ability.

- Oversee & maintain robust Quality Management system (QMS) as per ISO 9001:2015.

- Ensure compliance with quality requirements for various product certifications (ATEX, CE, IECEx & impa) and manage related audits.

- Implement health, safety and environmental standards in collaboration with management.

- Ensure continuous development of team through coaching, mentoring, targeted training and performance evaluation.

- Oversee calibration of instrument's and 3 rd. party lab testing reports.

- Vendor performance evaluation based on Quality Supplier Rating.

- Product validation in the collaboration of Design department.

- Analysis of Quality Data & customer complaints and implement CAPA.

- Conduct MRM as per frequency.

- Conduct Internal audit as per QMS.

- Improve and implement QA policies and procedures.

- Develop and Implement QAP & QCP for Softline & Hardline Products as per company policies and regulatory requirements.

- Conduct audits of warehouse processes, Product and systems.

- Implement Corrective actions as per audit finding.

- Identification areas for improvement, Implement best practices and lean methodologies.

- Ensure customer satisfaction as per standard and customer expectation.

- Maintain and present comprehensive report of QA processes to management.

- Ensure FTR quality of product through Supplier Quality Product & Process Audits and work with supplier to resolve quality issues.

- Monitor and improve supplier part PPM.

- Develop and conduct training programs for employees on quality standards, procedures and best practices.

- Attend customer complaint and ensure appropriate action on the same.

- Attention to details by attending in-house In-process complaints.

- Monitor incoming, In process and pre-dispatch quality data.

- Ensure right quality of Incoming material, Inline & Pre-Dispatch product as per customers Standards with compliance regulations like RoHS, Prop 65.

- Responsible for team's overall support in terms of QA process & KPI's including Lab test and final inspection results.

- Responsible to carryout product Risk Assessment to support customer's quality, product compliance and safety, and delivery objectives.

- To provide timely and relevant product quality, factory capacity and capability information to sourcing and CFT so they can make informed decision.

- Ensure QA tools and processes in line with WM global QA standard operating procedure.

- To conduct Internal Audit of business processes and manufacturing processes as per QMS.9001:2015 including WM FCCA standard with follow-up for action closing.

- Co-coordinating Customer compliant with Root cause analysis & CAPA & closure of quality point.

- Responsible to provide technical advice where needed, so that potential problems due to design, material and construction are flagged in a timely manner.

- Responsible for periodic improvement in Quality department with monthly

data analysis of defects observed in Incoming & Inline quality stage.

- To maintain Quality Laboratory instrument with periodic Calibration with the help of third party lab.

- Impart training to suppliers for process improvement & good quality products

- Adherence to quality systems & sufficient measures have been put in place to ensure no defects are allowed.

- Timely updating of QAP & QCP.

- Ensure effective & on time Inspection of products / processes (In-house & Outdoor)

- Maintain, Monitor, Analyze & Control over Quality inspection related data &records. Corrective Action on internal as well external customer Complaints.

- Maintain Calibration as per plan, ensure third party inspection (Lab testing) as per plan.

- Inspector's skill evaluation, matrix & Training and Qualification.

- Customer Complaints investigation and approval to complaint CSC SO.

- Analysis of customer complaints data and sharing analysis with all respective departments.

- Define Corrective Actions on customer complaints with the help of CFT & follow up and maintain track records for its implementation.

- Ensure smooth working of QA/QC and CD by effective and on time decisions.

- To maintain and share daily MIS report of Quality department to higher authority.

- Leading the Quality Assurance team.

- Preparing Incoming inspection schedule as per weekly & daily priorities as Pre-shipment planning.

- Escalation of issues with supplier's top management and his commodity head to ensure reduction of rework.

- Arrange for segregation /rework for supplier concerns emerging from manufacturing lines.

- Timely co-ordinate with Supplier QA and supplier to take corrective action in the process.

- Responsible to update Quality inspection details in Customer QM portal.

- Attending Customer Complaints and handling CAPA /8D documentation.

- Periodic audit of Suppliers & Timely closure of the findings.

- Monthly Supplier Quality rating & Supplier Performance feedback.

- Ensure Calibration management of QC Gauges & measuring instrument