Consultant - Search and Selection at CIEL HR Services Pvt Ltd
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Manager - Service Delivery - Stainless Steel (11-18 yrs)
- 100% achievement of SS budget for the region/area.
- 100% achievement of SS budget in all the 5 categories (AMC, repair, installation, civil & stamping)
- To increase AMC revenue as per company's policy.
Service Outstanding :
- To ensure SS business is carried out on advance payment terms as per company's policy.
- In case SS business is to be done on credit terms the same needs to be back up by an approval.
- To focus and control >60 days outstanding as per the company's policy.
Customer Service :
- To ensure customer service is provided in all the zones.
- Provide customer service in the area
- To ensure efficient inventory control at respective zones/territories under the region.
- To ensure availability of updated service manuals & drawings in the respective zones/territories under the region.
- Efficient and effective management & control of service personnel in the region in a cost effective manner
- Identification of t & d needs of service personnel & ensure that the CS personnels are trained on the new products in the region.
- Ensure Compliance with all statutory requirements with reference to weights and measures laws.
- Ensure timely renewal of dealers & Repair License at respective zones/territories under the region.
- To ensure applicable ISO procedures are adhered to.
- To ensure complaint resolution as per company Quality policy.
Compilation of Weekly Reports :
- Compilation & Forwarding to Head Office (flash report, etc.)
- Compilation and updation of SS funnel at regular intervals.
- Support to Product Team for getting LES business/civil business new repair orders
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