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16/08 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:141 Applications:3 Rec. Actions:Recruiter Actions:3

Manager - Service & Delivery - Technical (2-7 yrs)

Mumbai Job Code: 32390

- Work within a company with a solid track record of success

- Attractive salary & benefits

- Leadership Role

Our Client was made in consideration to provide solutions to clients and always give them the best of our capabilities. Moreover, we ensured with time; we developed with the advancement of technology.

The Job :

- To effectively manage clients within a technical services company, facilitating their requests for change, service issues, managing domain, reporting and strengthening the client relationship through the delivery of great service. Service Delivery Managers will be the key account contacts for day to day management of our clients; they will work with the client to provide a consistently high level of service delivery across all areas of business interaction.

- Service Management: Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Be accountable for the quality of Service and performance; ensuring future demand from

- Growth and projects is understood and factored into capacity plans for all associated

- Systems To Ensure Customer queries and issues are handled promptly and with 100% adherence to company norms on process & compliance. To Maintain hygiene and high availability of system by performing the defined regular recovery drills and other SOP's. To Monitor & ensure completion of the routine backups & recoveries allocated or scheduled in each shift.

- To Drive internal and third party service review meetings covering performance, service improvements, quality and processes Advance Troubleshooting Support Diagnose, solve and provide root cause analysis for hardware and network related issues 24x7 escalation support To Act as an escalation point for issues reported into the TOC/Technical Teams.

Ideal Candidate :

- BCA/B Tech/MCA/ Any graduate with relevant exp

- 4-8yrs Experience

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