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11/09 Mr.Ravikiran Reddy
Principal Consultant at Talent Source

Views:489 Applications:59 Rec. Actions:Recruiter Actions:0

Manager - Technical Service - Industrial/Marine Coatings (8-10 yrs)

Mumbai Job Code: 20657

Hiring for MNC leader in industrial coatings

Qualification : BE / BTEC / MSc Chemicals / Paint technology

Responsibilities :

- Allocate Technical Advisors to customers and projects, as and when required to ensure painting works are carried out in accordance to project specifications and Standards.

- Recruit, train, develop and supervise Technical Advisors and monitor their work performance so as to maintain a professional technical service team.

- Assist in on-site field and qualification tests to ensure our products/application meet requirements of the specification.

- Provide professional technical advice on product use, specification, application, methods of trouble-shooting and preparation of various reports on site activities.

- Support Sales department by providing required technical support on the application activities and by providing required inspection and test reports.

- For jobs involving Guarantee, coordinate with sales and ensure that all guarantee conditions pertaining to site applications and checks are established.

- Liaise with R&D and QC Lab on product challenges, new product field trials and product development to ensure that product modifications are in line with customer needs.

- Attend to customer complaints and ensure that the complaints are closed properly by following standard complaint handling procedure.

- Analyze complaints, coordinate with lab and production and ensure that complaints are not repeated in future.

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