Job Title: Warehouse Operations Manager

Company: KIWI Kisan Window, Pvt. Ltd.

Location:Vikasnagar, Uttarakhand

Job Type: Full-time

KIWI Kisan Window is seeking a dynamic and experienced Warehouse Operations Manager to lead and streamline our warehousing and logistics functions. This role is critical in ensuring seamless flow of operations across our fresh and grocery supply chain, maintaining optimal service levels, and supporting our mission of delivering quality produce to our B2B and B2C customers.

Key Responsibilities:

- Oversee daily end-to-end Warehouse/Factory and Logistics operations including Inbound, Inventory, Packaging, Quality, Outbound, Transportation, Returns, Purchase, Supply Planning, Shift Planning, Admin & Housekeeping functions.

- Ensure customer-centric performance metrics are consistently met while optimizing operational costs and maintaining a high standard of team safety, discipline, and morale.

- Drive operational excellence in all warehouse processes, ensuring peak efficiency with complete adherence to inventory accuracy, SOPs, and compliance protocols.

- Monitor and manage real-time data entry and ERP operations (preferably ERPNext) ensuring full system visibility of inventory movements, dispatches, and workforce productivity.

- Lead and manage on-roll and third-party staff as per shift rosters; ensure effective manpower planning and performance tracking.

- Conduct detailed planning for workflow layouts, space utilization, resource allocation, and team scheduling to align with productivity and cost goals.

- Champion warehouse safety, hygiene, and compliance with all regulatory and legal guidelines.

- Actively monitor and drive performance management and continuous capability development of the operations team, including structured training programs.

- Identify and implement continuous improvements in last-mile delivery performance, warehouse throughput, and turnaround time.

- Regularly evaluate and improve warehouse KPIs, such as order accuracy, dispatch timelines, shrinkage, and logistics cost per order.

- Ensure FIFO implementation for all SKUs, and manage expiry-sensitive inventory with precision.

- Conduct 4M (Man, Machine, Method, Material) and 5S audits regularly, ensuring an organized, efficient, and safe work environment.

- Utilize tools like 5 Why analysis and Pareto analysis for root cause identification and resolution of operational issues.

- Ensure round-the-clock operational readiness by efficiently managing rotational shifts and shift-specific performance metrics.

- Ensuring smooth and timely operations across labeling, packaging, production output, and distribution to maximize efficiency and effectiveness.

- Quality Assurance: Ensuring high product quality and regulatory compliance across labeling, packaging, and distribution by monitoring label accuracy, packaging defect rates, and adherence to safety standards.

Key Skills & Qualifications:

- Graduate with 3- 5 years of hands-on experience in Warehouse, Logistics, or Operations, preferably from E-commerce, Retail, Grocery, or Agritech industries.

- Strong execution mindset - result-oriented, self-motivated, and proactive.

- Proven track record in managing high-volume warehouse operations under time and resource constraints.

- Demonstrated people management skills with experience handling on-roll and outsourced teams.

- Comfortable with ambiguity and fast-paced operations, and capable of taking ownership to solve real-time challenges.

- Strong data and analytical skills; proficiency in MS Excel, Google Sheets, ERP systems (ERPNext preferred), and WMS tools.