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11/12 Shivani
HR at Scania

Views:317 Applications:44 Rec. Actions:Recruiter Actions:2

Manager - Workshop - Auto/Auto Ancillary (5-8 yrs)

Hyderabad/Pune Job Code: 21788

Job Title : Workshop Manager


Reports To : Regional Manager - Parts & Services


Essential Duties and Job Responsibilities :


- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily


- Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.


- Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.


- Ensure minimum required parts are kept in the stock at all the times, provide cycle count of parts at the prescribed interval and submit the reports to finance


- Assist with quotes, materials purchasing and quality checks.


- Ensure correct job numbers are used and that time records are correct.


- Provide oversight and check job estimates.


- Manage inward goods, checking quantities, dispatching goods with invoices


- Regularly report progress on each job and quickly communicate delays to the customers.


- Report on manpower overruns or shortfalls.


- Work with Regional Manager to client's requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.


- Receive and review feedback from customers and follow up to ensure customer satisfaction.


- Work with Service Team to investigate customer complaints and concerns arising from products and service and provide solutions.


- Develop teams to follow the warranty/contract processes, make timely warranty claims, generate invoices immediately after the job completed prior to the release of vehicles


- Oversee the availability of necessary working tools, special tools and equipment's and its calibration to make sure they are always in usable condition


- Ensure to generate external invoice prior to the release of vehicles and obtain acknowledgement of invoices from customers


- Ensure to achieve parts, labour and workshop productivity targets


- Ensure to provide site support/breakdown assistance in the assigned territory


- Ensure to achieve any other DCS KPI's assigned


Education and/or Experience :


- Any Diploma or Graduate in Engineering


- Minimum of 6-10 Years- experience in similar capacity


- Work experience in service is desirable


- Further education in relevant field an advantage

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