Roles and Responsibilities:

- Installing and configuring employees' computer systems.

- Responding to employees' IT support requests.

- Discussing with Vendors to diagnose software, networking, or hardware issues.

- Maintain IT hardware Asset registry

- Diagnose and troubleshoot technical issues, including account setup and network configuration

- Providing technical support on organization premises or via remote-access systems.

- Ensure employees' systems comply with organization policy for organization data security using tools like Antivirus, DLP systems, and endpoint security.

- Monitor security threats coming from Antivirus and DLP systems, ensure resolve and inform management about them.

- Secure asset disposal.

- Research and implementation of software Offering solutions that meet the needs of the organization

- Repairing hardware malfunctions, software issues, and networking problems.

- Maintain hardware assets. Tracking and managing work records.

- Working with vendors for different IT-related services like laptop repair, Office network issues, Antivirus, endpoint security, etc.

Desired Candidate profile:

- Bachelor's degree in information technology or computer science.

- Proven work experience as an IT Support Engineer, Network Administrator, Desktop Support Engineer, or similar role

- Hands-on experience on Windows, Mac, and Linux OS platforms.

- Experience working with Antivirus, DLP systems, network resources, and endpoint security.

- Understands and have knowledge of networking and office internet resources

- Knowledge of computer hardware.

- Good time management skills.

- Good interpersonal skills and good team player.

- Excellent written and verbal communication skills.

- Ability to think critically.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.