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Operations Coordinator - Logistics (1-3 yrs)
Position Purpose :
Maintain high level customer service and serve as single point of coordination for assigned import and export shipments.
Responsibilities/Duties/Functions Tasks :
- Manage and monitor logistics and moving jobs from pick up to delivery; origin to destination, domestic and international.
- Provide excellent Customer Service.
- Update clients on daily basis and provide xls updates when it is necessary.
- Manage customer expectations and help address or identify concerns quickly and seek solutions with support from the Operations team leader.
- Update Intrack system, open, invoice and close jobs, enter comments and statuses on daily basis and inform Iraq stations about the up coming shipments.
- Liaise with field office ops, flight operators and charter agents to coordinate back up solutions or alternative logistical support to meet the customers' requirements and best satisfy the growing demands.
- Check required customs documentation for import and export shipments.
- Inform relevant parties on documentation requirements.
- Requesting and booking of export and import shipments with agents and vendors.
- Assist with requesting transport and service quotes from agents and vendors.
- Work closely with the moving quoting team to assure they understand any service uniquenesses or trends that need to be identified when calculating pricing.
- Keep track of customer payment terms and make sure billing is done accordingly by reviewing invoices and comparing to contracted amounts.
- Meet the time frame set for closing jobs, verifying all costs and sells entered in the job and invoicing the customers.
- Generating a weekly report to be submitted on Fridays with snapshot of the projects as they are, to include any problems or and required escalations.
- Inform the Operations team leader on updates, glitches, problems and any new business / operational requirements immediately so that communication is shared internally to better support and prepare the customers.
Qualifications :
- Minimum 1 year Coordination Experience, preferably within the field of logistics.
- Strong English skills (written and verbal).
- Excellent knowledge of MS office and other applications
- Preference of College degree.
- Demonstrated ability to work in a proactively diverse and inclusive organization.
- Ability to gain respect and build good relationships with customers, partners and colleagues.
- Excellent time management and multitasking skills.
- Effectively works well under pressure.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
