Operations Head at Ocean World
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Operations Head - Manufacturing/Civil (10-14 yrs)
JD for Operations Head
What you will do
- Be an important part of the team defining the medium & long-term roadmap for the company. In essence, you will be one of the key drivers in what we believe will soon be another unicorn to emerge out of India
- Co-own the P&L - monitor delivery costs and optimise resource utilisation
- Build a kickass ops team with the capability to deliver 250+ projects a month across multiple geographies. You will be in charge of training for both in-house and outsourced human resources
- Build strong project management capabilities and scalable processes that will enable the team to achieve this target
- Own overall NPS and handle all customer escalations post the design phase of a project
- Manage all outsourced vendors - procurement, manufacturing and contractors. Build outsourced production capability to meet the delivery target
- Own project delivery quality and create strong internal QC mechanisms
- Create a strong after sales service function within the organisation to service pre-existing customers
What you will need
- 10+ years of hands-on operations experience, preferably with a good dose of project management thrown in
- Ability to manage and review a large, geographically dispersed team - both in-house and partners
- Demonstrated ability to be a big picture thinker, strategist and long term planner
- The passion to build a large business and solve all the ambiguity and challenges that come with it
- Strong interpersonal skills, with the ability to build and manage a hungry and motivated ops team at scale
- Ability to cope with conflicting priorities, such as the capability to work on several projects in parallel
- Experience of manufacturing and/or civil preferred but not compulsory
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