Job Description:

We are looking for a dynamic and detail-oriented Operations Specialist to manage on-ground deployment activities, coordinate documentation, and ensure operational SOPs are strictly followed. The ideal candidate should have an engineering background with hands-on experience in handling logistics documentation, mall coordination, and deployment support. Strong decision-making and problem-solving capabilities are essential.

Key Responsibilities:

1. Deployment & Documentation:

- Ensure all pre- and post-deployment documentation such as e-way bills, challans, delivery notes, and installation reports, are prepared and maintained accurately.

- Coordinate with internal and external logistics teams to ensure timely delivery and installation of equipment/products.

- Keep real-time records of asset movement and inventory at deployment sites.

2. Mall Coordination:

- Serve as the single point of contact for malls and commercial locations for all documentation and deployment-related queries.

- Liaise with mall authorities for permissions, access, and compliance requirements.

- Submit and follow up on required paperwork to ensure smooth operations.

3. SOP Adherence & On-Site Support:

- Follow and enforce Standard Operating Procedures (SOPs) during every stage of deployment.

- Ensure safety, compliance, and quality standards are met at the site.

4. Problem-Solving & Decision Making:

- Identify and resolve deployment bottlenecks and last-mile challenges.

- Make quick, informed decisions during time-sensitive operational activities.

- Escalate risks and issues with clear context and suggest practical solutions.

5. Reporting & Communication:

- Maintain deployment logs, daily progress reports, and feedback documentation.

- Provide status updates to internal stakeholders on deployments and escalations.

Key Requirements:

- Education: B.E./B.Tech is mandatory; MBA preferred.

- Experience in operations, deployment, logistics, or field execution roles.

- Knowledge of operational documentation like e-way bills, challans, asset transfer notes, etc.

- Strong communication skills and stakeholder management, especially with mall authorities.

- Decision-making, critical thinking, and quick problem-solving skills.

- Willingness to travel and be available for on-ground execution.