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07/01 Manish Kumar
HR Executive at Orange Health

Views:172 Applications:5 Rec. Actions:Recruiter Actions:1

Orange Health - Route Manager/Dispatch Officer (1-15 yrs)

Mumbai Job Code: 34124

About Orange Health : 

- Orange Health is an on-demand diagnostics service for Indian consumers that enables convenience, reliability and overall better healthcare outcomes. We are backed by high-quality investors like Accel, General Catalyst, Y Combinator, along with marquee healthcare and global investors.

- The founders are Dhruv Gupta (Consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (Experienced corporate leader and VC investor) have 15+ years of combined healthcare experience and have together built a profitable health-tech business, serving 100m+ users. We have a team of experienced operations, product leaders, engineers, and healthcare professionals, who have built & scaled innovative platforms. The team hails from top institutes like IIT-KGP / Delhi/ Roorkee, BITS, Univ of Michigan, ISB, IIMs, IIIT, etc, with experience in leading startups and healthcare companies like Practo, Curefit, Unacademy, Licious, Ola, 91springboard, McKinsey, ITC, PwC, Apollo, Lal Pathlabs, Columbia Asia, Manipal, Metropolis, and more.

- With our deep understanding of primary healthcare and its opportunities, we are building Orange Health to become the infrastructure of remote healthcare in India, starting with making diagnostics on-demand. Since our launch in 2020, Orange Health has grown fast to become a diagnostics leader in Bangalore by delivering a strong product experience. Currently rated 4.9/5 by consumers across Bangalore, and adopted by hundreds of doctors. We are expanding into different markets in India. Currently we are available across Bangalore and NCR. We are also expanding into different metro cities within 24 months.

- The overall team is now 800+

- If bringing new solutions to the world excites you, then you should join us

Location : Navi Mumbai & Andheri

Job Role : Dispatch Officer

Responsibilities :

- Answer phone calls and record relevant information.

- Categorize calls according to importance and urgency.

- Address any problems and requests via phone call by providing the appropriate information to our callers.

- Coordinate with multiple personnel and equipment like computer, and phone to send crew, vehicles and other units to the required location.

- Ensure the route map for the field units are clear, coordinated and schedule them accordingly.

- Provide detailed information on traffic, obstacles and requirements.

- Enter and update data in the computer system and maintain a log of all necessary details.

- Dispatch and receive delivery orders or products.

- Ensure the caller is satisfied with the service provided.

Requirements : 

- A bachelor's degree in any subject.

- Prior experience as a dispatcher.

- Excellent communication and listening skills.

- Accurate and fast data entry ability.

- Excellent multi tasking and organisational abilities.

- Coordinating with emedics

- Coordinating with runner

- Bridge between CRM, Runners & Emedics

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