Job Title Assistant Manager - R&M Operations

Key Responsibilities Daily R&M operations :

- Handling R&M daily operations for OYO self-operated properties

- Interacting with vendors, field engineers, GMs and various other internal/external stakeholders

- Decision making on finalizing AMCs, rates & and vendors for AMCs, procurement of capex assets etc

- Issue resolution related to WIFI, DTH and network boosters

- Coordination in quick resolution of R&M issues, hence ensuring minimum blocked inventory due to maintenance issues

- Monitor and respond to open maintenance tickets, resolve critical issues and get tickets closed within given TAT

- Ensure timely closure of tickets / issues to maintain service quality for all the assets under operation

- Field engineer's performance tracking and KRA rollout

- Evaluating field engineers performance based on defined parameters

- Rolling our monthly KRAs

- Publishing daily dashboards for room blocking & ticket status for all the field engineers

- R&M database management

- Responsible for managing R&M AMC database, AMC payment status, room blocking data and various other database for OYO self-operated business

- Prepare weekly, monthly management information report pertaining to asset maintenance cost, quality and response time

Vendor management :

- Identify and develop pan India level vendors for all maintenance related works.

- Develop performance monitoring standards for vendors and to ensure SLA adherence.

- Evaluate quotations submitted by vendors for various works to optimized costs.

- Rate contract for routine items and standard services across India.

- Monitor progress of vendor payment and regular processing of invoices.

Cost optimization :

- Responsible for cost optimization by negotiating with different vendors and advising field engineers/ GMs for appropriate AMC rates

- Spearheading various proactive measures for repair & maintenance resulting in cost reduction

- Coordinating with ground team in completing innovative projects leading to cost reduction

- Work with capability team to optimize electricity, fuel, water, R&M costs and lead independent efficiency projects to bring in process improvements

- Reporting Work in close coordination with Director - Townhouse Operations, GMs /AGMs, Service heads to ensure smooth Engineering services operations

Desired Candidate Profile : 

- Bachelor's degree + MBA. 3-5 Years of relevant experience in operations, experience in facility management will be a plus

- Knowledge of sourcing, contract negotiation and vendor onboarding process

- Ability to work under pressure and perform independently

- Excellent knowledge of MS Excel

- Good communication skills

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