Recruitment Consultant at Flexi Careers India
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Process Quality Engineer (6-9 yrs)
Company: A multinational Switchgear manufacturing company
Key Responsibilities:
Mission - The effectiveness of the Customer Satisfaction & Quality Process Development for Business
Drives satisfaction & loyalty through comprehensive understanding and continuous improvement of our customer's experience
- obtains customer satisfaction & loyalty feedback from surveys and other relevant sources
- ensures specific issues detected are promptly managed and closed
- builds and shares analysis of the key satisfaction and loyalty drivers, the competitive positioning, and the benchmark positioning
- sets customer experience improvement priorities
- drives customer experience improvement actions and deploys best practices
- ensures deployment and operation of the CSLD Process in their perimeter
Drive Customer First Culture across the GSC India and Drive Customer case management process for faster resolution for customer issues
Work closely with Front office, Sales team, Customers, Design and engineering team for faster actions
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