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01/10 Anil Kaura
Manager HR at Big Worth

Views:259 Applications:26 Rec. Actions:Recruiter Actions:10

Project Manager - Fabric - Laundry Operations (5-7 yrs)

Chennai Job Code: 20885

Job Purpose:

- Inspection - To inspects spots and ensure doable garments are collected from the customers.

- Logistics - To manage the delivery and collection of garments from the customer.

- Subscription Renewal - To renew subscriptions for existing customers every month and up-sell higher subscriptions.

- Customer Relationship - To provide end to end support to existing customers by ensuring on time pick-up and delivery services.

- Customer Retention - To solve issues of customers related to pick up, delivery and quality issues.

About Luxure :

- Luxure simulates a - Spa-like- experience for garments with high level treatments from steam services to spotting and removal of minutest dirt stains along with customer doorstep pickup and delivery.

- The target group of customers comprises of niche high net worth audience who desire exclusive, ultra-premium quality Dry-Cleaning solution for their expensive garments with personal attention and care and a seamless customer journey, simulating a - spa-like- luxury experience for revitalizing and maintaining their garments.

Luxure Strengths :

- Technology driven ultra-Premium Dry-Cleaning solutions

- State-of-art processing Facility

- Dedicated Logistics Service

- Customer doorstep pickup and delivery

- Live Process Accountability

- Fabric Experts & Personalised Customer Care

- Luxurious customer Experience

- SPA-like treatment for Garment care

- Brick & Mortar Reliability

Primary duties and responsibilities:

- Travel with the logistics staffs to inspect stains and collect doable garments from the customer.

- Advice and address customer's issues and queries related to the garment.

- Maintain high level of professionalism when interacting with the customers.

- Ensure garments are collected as per company's expected standard

- Determine spotting procedures on basis of type of fabric and nature of stain

- Renew subscriptions for existing customers and up-sell higher subscriptions to existing customers during the renewal process

- To provide end to end support to customers through the process of renewals and grievance resolution; act as relationship manager for the customer and address and resolve customer distress and issues

- Regularly follow up with existing customers for lead conversion

- Submit daily report to reporting-in charge on work progress

- MIS updating

- Perform other duties as and when assigned

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